Hello, I'm Sam, a product engineer based in London. I have a wide range of experience across a number of different languages, technologies and tools. I enjoy working on products that I believe in, and I'm happiest when solving problems that combine product, technology and people, alongside people who care deeply about what they do.
I currently work at incident.io, where I’m the tech lead of the Response team, building a platform that helps you respond to incidents quickly and effectively.
Before that, I worked at Monzo, where I was the lead of the “social” personal banking team that drove new-user growth. I’e also worked at SoundCloud and the BBC, as well as spending some time freelancing.
Writing more
I think I write well. Other people tell me I write well too, and it’s nice when someone comes to me at work and asks me to check over something they’re writing. It could be a message to a customer, an update we want to post to our status page, or a technical scoping document for something we’re about to build.
I find speaking a bit harder: sometimes I’ll be half-way through a sentence when I realise that there’s a better way to make the point I’m making, and I’ll pivot and start again.
We’ve been building a shiny new editor for post-mortem documents at incident.io recently, and so I’ve been thinking a lot about writing. For me, writing feels like the easiest way to organise my thoughts, or to work out what opinion I have on something. In an incident yesterday, writing up a summary of what I’d been investigating felt like the easiest way of working out what the next step should be.
Lots of my writing is private because it’s work-related, so I’m starting a blog here to see if I can form more of a public writing habit.